Return & Refund Policy
REFUND / CANCELLATION POLICY:
- No Refund shall be made after dispatch of the Product.
- You may cancel your order before dispatch by emailing [email protected] or login from your accounts.
- Once your order is cancelled (before dispatch), dispatch process will be cancelled.
- If you cancel your order after dispatch, shipment charges will not be refund on that order.
- Refund process will be start after the confirmation of the order cancellation, refund process may take 7-10 working days
- Note: no refunds are offered, if customer use the product (products not in the same condition as dispatch).
- Repayment will be refunded in same method which you have used to buy the product. No Cash refund will be allowed.
- If you would like assistance in cancellation of an order, please contact our customer service at [email protected]
For you to purchase Products through our website, we accept debit card, credit card or net banking payments. We accept the following bank or credit cards: Visa, MasterCard and American Express. All card payments are subject to authorisation by your card issuer and are electronically processed by a an approved payment gateway from a third-party payment and settlement provider. We do not store any credit card information CVV, Expiry Date etc and such information is not collected or stored on our website.
The risk of loss and title for items purchased by you passes to you upon our delivery of the items to the carrier. Replacement of products and credits to your account for shipped merchandise claimed as not received are subject to our investigation, which may include postal-service notification. We will adjust your account at our discretion.
- To return your product, you should mail your product (Only after return approval from our customer support team) to: Bioreva Sciences Ltd, Block 1, Blanchardstown Corporate Park, Ballycoolin Road, Dublin 15, Republic of Ireland – D15 AKK1.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at [email protected] for questions related to refunds and returns.